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Terms & Conditions

Last updated: 17th September 2025

1. About Us

This website is operated by TS DIRECT LTD (“we”, “us”, “our”).

Our Privacy Policy and Cookie Policy explain how we handle your personal information and cookies.

2. Website Terms of Use

2.1 Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms & Conditions and our Privacy & Cookie Policies. If you do not agree, please do not use the site.

2.2 Information on This Site

Content is provided for general information and marketing purposes only and may change without notice. While we aim for accuracy, we do not warrant that the information is complete, up-to-date, or suitable for any particular purpose.

2.3 Intellectual Property

All text, graphics, logos, photos, videos, and code on this site are owned by or licensed to us. You may not reproduce, distribute, or adapt any content without our prior written consent, except for personal, non-commercial use where the source is acknowledged.

2.4 Third-Party Links

Links to other websites are provided for convenience only. We do not endorse and are not responsible for third-party content or practices.

2.5 Prohibited Use

You must not misuse the site (e.g., introduce malware, scrape content, attempt unauthorised access, infringe IP rights, or use the site in a way that is unlawful or harmful).

2.6 Linking to Our Site

You may link to our homepage in a fair and legal way that does not damage our reputation or suggest any association or endorsement without our permission. We may withdraw linking permission without notice.

Garage Removals

• TS DIRECT are not responsible to remove any personal contents from the garage and it is the customers responsibility to clear the garage before TS DIRECT arrive unless agreed prior. Failure to do so will incur additional charges or the job being postponed.

• TS DIRECT are not liable to take away contents of the garage unless agreed prior and charges may apply.

• TS DIRECT are not responsible for the pruning trees, bushes or ivy. This must be done prior to WH

Garage Specialists commencing with the garage removal. Charges may apply if TS DIRECT are required to do it unless agreed prior.

• Good clear access is required to enable TS DIRECT to complete the garage removal safely. If there isn’t clear access TS DIRECT have the right to postpone the garage removal and charges will apply.

• Electricity will be required to enable safe dismantling of the garage.

• TS DIRECT will not be held responsible for any damages to personal belongings or property inside the garage or close up to the garage. Please ensure anything of value is removed from around the building and from the inside.

• It is the customers responsibility to ensure all live electrical works inside and outside of the garage are disconnected prior to TS DIRECT turning up on site. TS DIRECT are legally not allowed to disconnect or move live electrical cables.

• TS DIRECT will not be responsible to remove boarded or lined garage waste internally unless agreed within the quote prior.

• Payment is due UPON COMPLETION which an invoice will be issued. Payment methods are BANK TRANSFER/CHEQUE OR CASH. Failure to pay within 72 hours will incur additional charge to the outstanding invoice.

• 14 days notice in writing must be given when cancelling a garage removal. TS DIRECT reserve the right to keep any deposits paid or charge 10% of the job cost.

Concrete Bases

• It is the customers responsibility to make sure the area where the base is proposed to go is clear from any buildings, raised beds, trees, bushes and personal belongings unless agreed prior. TS DIRECT have the right to postpone the base and charges will apply.

• It is the customers responsibility to ensure TS DIRECT have good, clear access to where the base is proposed to go. If TS DIRECT can’t get the base complete in the timescale set out due to restrictions, charges will apply for a return trip.

• TS DIRECT are not responsible for the removal of extra waste from the property unless agreed prior.

• It is the customers responsibility to ensure all valuable possessions are moved away from the area where the base is proposed to be installed. TS DIRECT will not be responsible if anything in the way gets damaged.

• TS DIRECT are not responsible for any remedial works after the base is installed i.e removing shuttering, making good around the base, cutting block paving, cutting flag stones, trimming with decorative stones and back filling with soil. TS DIRECT are just there to install the new base and anything around the base is the customers responsibility.

• It is the customers responsibility to agree with TS DIRECT on site about a base position and height. If the customer isn’t in, TS DIRECT will install the base as they feel fit but won’t be held responsible if the base doesn’t meet the customers desired location and height.• It is the customers responsibility to discuss locations of utility access within the slab with TS DIRECT prior to the base works commencing. If this hasn’t been discussed prior, TS DIRECT will insert an access pipe they feel fit and will not be held responsible if it’s in the wrong location.

• Concrete ramps up to the base aren’t included with the base price unless agreed prior with TS DIRECT. If a ramp is required, please let TS DIRECT know and it will be priced in accordingly.

• If the area where the base is proposed to go isn’t fairly level and has level variations such as sloping or cross fall, the base will either be out of the ground considerably or within the ground. If the base is out of the ground considerably, it will require a ramp of some description which TS DIRECT aren’t responsible for unless agreed prior. If the base at some point is below ground level due to slopes or cross falls, it is the customers responsibility to carry out landscaping works to retain any land back.

• TS DIRECT can’t control the weather so base finish’s will vary from time to time. In the case of a severe weather front, TS DIRECT will reschedule the base works with the customer. The base will be allocated TS DIRECT next convenient slot in the schedule.

• In the case of a dusty concrete base, please use a concrete DUSTPROOFER AND SEALANT. TS DIRECT isn’t responsible for a dusty surface.

• Concrete shrinkage cracks can happens from time to time and is a natural occurrence. Please contact TS DIRECT in the event of shrinkage cracks and remedial works will be carried out.

• Please do not paint the new base until 3-5 weeks has elapsed. This is to ensure all the moisture has escaped the concrete base before paint is applied. (Thickness of concrete and weather impacts drying times)

• Reinforcement is common practice when laying a concrete base but not necessary. Please ensure to tell TS DIRECT which method you would prefer (Steel sheet mesh is a traditional method or fibre mixed concrete is the new method) and it will be priced accordingly.

• All specifications will be sent out in writing and agreed prior to the works commencing. Specification changes must be brought to TS DIRECT attention prior to the base installation date so they can adjust the pricing and paperwork.

• Some changes have to happen on site which TS DIRECT will consult with the customer

• Any cancelations will need to be in writing within 14 days of the base commencing. TS DIRECT reserve the right to keep any deposits paid or charge a cancelation fee of up to 10% of the job cost.

• Payment is due UPON COMPLETION which an invoice will be raised for. Payment options are BANK TRANSFER/CHEQUE OR CASH. Failure to pay within 72 hours will incur additional charges, which will be added to the outstanding invoice.

14. How to Contact Us / Complaints

If you have questions or wish to make a complaint, please contact ku.oc.tcerid-st@selas or 01782 703205. We will aim to resolve any complaint promptly and fairly.

15. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

16. Website Copyright Notice

© TS DIRECT LTD 2025. All rights reserved.
You may print or download extracts for your personal, non-commercial use only, and you may share content privately provided the website is acknowledged as the source. No other use, reproduction, or storage in any other website or electronic retrieval system is permitted without our prior written consent.