Last updated: 17th September 2025
1) Who we are
This website is operated by TS DIRECT LTD (“we”, “us”, “our”).
- Legal entity name: TS DIRECT LTD
- Registered office: A J Philpott & Son’s Yard, Fountain Street, Fenton, Stoke on Trent, ST4 2HA
- Company number (if applicable): 03893114
- Email: ku.oc.tcerid-st@selas | Tel: 01782 703205
We are the data controller of personal data processed via this website. This notice explains how we collect, use, share, and protect your information. It should be read with our Terms & Conditions.
2) The data we collect
2.1 Information you provide to us
- Contact details (name, email, telephone).
- Address and site details (for quotes, delivery, surveys, or installation).
- Your enquiry content and any files you upload.
- Payment and invoicing details (processed via third-party providers).
- Reviews/testimonials you submit.
- Job applications (CV, cover letter) if you apply for a role.
2.2 Information we collect automatically
- Technical data (IP address, device/browser, time zone, referrer).
- Usage data (pages visited, actions on site, time on page).
- Cookie identifiers and similar (see our Cookie Policy).
2.3 Information from third parties
- Lead sources/advertising platforms (e.g., Google/Bing/Facebook) – where you have interacted with our ads.
- Installation/delivery partners (project scheduling updates).
- Payment providers (status of payments).
- Review platforms/widgets (if you choose to post a review).
3) Why we use your data (lawful bases)
We process personal data only when we have a legal basis:
- Contract – to provide quotes, take orders, deliver goods/services, and manage warranties.
- Legitimate interests – to respond to enquiries, improve our site/services, prevent fraud/abuse, and defend legal claims.
- Consent – for non-essential cookies/analytics/marketing; you can withdraw consent at any time.
- Legal obligation – to meet tax, accounting and regulatory requirements.
4) How we use your data
- Responding to enquiries and providing quotations.
- Scheduling surveys, delivery and installation; after-sales support and warranty management.
- Running our website, diagnosing issues, and improving user experience.
- Measuring site performance and the effectiveness of our marketing (analytics—consent-based).
- Sending service messages (e.g., order updates).
- Sending marketing emails only if you’ve consented or the law otherwise allows; you can opt out at any time.
5) Sharing your data
We share data only with trusted recipients where necessary:
- Hosting and IT providers (site hosting, security, backups).
- Website/analytics tools (e.g., Google Analytics/Tag Manager—only if you consent to cookies).
- Operational partners (survey/installation/delivery teams) to fulfil your order.
- Payment services (to process payments—card details are not stored on our servers).
- Professional advisers/insurers and authorities (for compliance, fraud prevention, or legal claims).
We require all recipients to keep your data secure and use it only for the stated purposes.
6) International transfers
Some providers may store/process data outside the UK. Where this occurs, we use appropriate safeguards such as the UK Addendum / IDTA to the EU Standard Contractual Clauses or other lawful mechanisms, and assess the level of protection.
7) Data retention
We keep data only as long as necessary for the purposes collected:
- Enquiry and quote records: up to 24 months after last contact.
- Customer/order, invoicing and warranty records: up to 7 years (legal/accounting).
- Job applications: up to 12 months unless you ask us to keep them longer.
- Analytics data: typically up to 26 months (or as configured in our tools).
We may retain data longer if needed to establish, exercise, or defend legal claims.
8) Security
We use appropriate technical and organisational measures to protect personal data (HTTPS/SSL, access controls, backups, least-privilege access). However, no internet transmission is 100% secure.
9) Your rights (UK GDPR)
You have the right to request:
- Access to your personal data;
- Rectification of inaccurate or incomplete data;
- Erasure (where applicable);
- Restriction or objection to certain processing;
- Data portability (for data you provided to us);
- Withdraw consent where processing is based on consent.
To exercise your rights, contact ku.oc.tcerid-st@selas. We may need to verify your identity.
10) Children
Our services are not directed to children, and we do not knowingly collect data from anyone under 13. If you believe a child has provided data, please contact us so we can delete it.
11) Third-party links
Our site may link to external sites we do not control. We are not responsible for their content or privacy practices. Please review their privacy notices.
12) Cookies
We use cookies and similar technologies. Non-essential cookies (e.g., analytics/advertising) are used only with your consent. See our Cookie Policy for details and how to manage your preferences.
13) Changes to this notice
We may update this Privacy Policy from time to time. The latest version will always be posted here with the effective date.
14) Contact us
TS DIRECT LTD
Email: ku.oc.tcerid-st@selas
Address: A J Philpott & Son’s Yard, Fountain Street, Fenton, Stoke on Trent, ST4 2HA
Phone: 01782 703205
Cookie Policy
Last updated: 17th September 2025
This Cookie Policy explains how TS DIRECT LTD (“we”, “us”) uses cookies and similar technologies on https://ts-direct.co.uk (the “Website”).
1) What are cookies?
Cookies are small text files placed on your device when you visit a website. They may be set by us (“first-party”) or by third parties (e.g., analytics or advertising providers). Similar technologies include pixels, tags, SDKs and local storage.
2) How we use cookies
We group cookies into these categories:
- Strictly necessary (essential) – required for the site to function (e.g., security, load balancing, consent preferences, contact form protection such as reCAPTCHA). These do not require consent.
- Performance/analytics – help us understand how the site is used (e.g., page views, clicks) so we can improve it. Consent required.
- Functional – remember choices (e.g., region, form state). Consent may be required depending on purpose.
- Advertising/remarketing – measure campaigns and show relevant ads. Consent required.
We only set non-essential cookies after you accept them via our cookie banner. You can change your mind at any time (see “Manage your preferences” below).
3) Cookies we use
4) Manage your preferences
- Cookie banner: Use the banner or the “Manage Cookies” link in the footer to accept/reject non-essential cookies by category.
- Withdraw consent: You can change your choices at any time via “Manage Cookies.”
- Browser controls: You can block/delete cookies in your browser settings. Doing so may affect site functionality.
- Chrome: chrome://settings/cookies
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari (macOS): Preferences → Privacy
- Edge: Settings → Cookies and site permissions
If you plan to use a Consent Management Platform (CMP), ensure the Manage Cookies link opens the CMP preferences panel.
5) Third-party cookies
Some cookies are set by third parties. We don’t control these cookies; please refer to the third party’s own policies (e.g., Google, Meta/Facebook, Hotjar). Non-essential third-party cookies will only load after you consent.
6) Do Not Track
Some browsers offer a “Do Not Track” (DNT) setting. We currently do not respond to DNT signals. Use our cookie banner to manage consent.
7) Changes to this policy
We may update this Cookie Policy from time to time. The latest version will be posted here with the effective date.
8) Contact
For questions about cookies or your preferences:
TS DIRECT LTD – ku.oc.tcerid-st@selas